PRIVACY POLICY

Effective Date: September 21, 2026

True Impact Digital is a business name used by MedSurg Technology LLC (“True Impact Digital,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, subscribe to our services, or interact with services we provide.

INFORMATION WE COLLECT

We may collect information that you voluntarily provide, including:

• Your name, business name, email address, telephone number, billing address, and other contact information.
• Information you submit through forms, email, telephone calls, text messages, or consultations.
• Account, subscription, service-preference, and customer-support information.
• Information needed to configure and operate our AI-powered call-answering, appointment-booking, and follow-up services.

When our services are used by a business customer, we may process information from that customer’s callers or prospective customers, such as names, telephone numbers, email addresses, appointment requests, messages, call details, and conversation content. We process this information to provide services to the business customer.

PAYMENT INFORMATION

Payments and subscriptions are processed by Stripe or another third-party payment processor. We do not directly store complete credit-card numbers. Payment processors collect and process payment information according to their own privacy policies and security practices.

AUTOMATICALLY COLLECTED INFORMATION

When you use our website, certain information may be collected automatically, including your IP address, browser type, device type, pages visited, referring website, approximate location, and dates and times of access. We may also use cookies and similar technologies for website operation, security, analytics, and performance.

HOW WE USE INFORMATION

We may use information to:

• Provide, operate, configure, and support our services.
• Respond to inquiries and schedule consultations or appointments.
• Process subscriptions, payments, invoices, and account changes.
• Communicate about service setup, support, billing, renewals, and other account matters.
• Improve our website, services, customer experience, and security.
• Prevent fraud, misuse, or unlawful activity.
• Comply with legal obligations and enforce our agreements.

CALLS, TEXT MESSAGES, AND AI-ASSISTED SERVICES

Our services may use automated or artificial-intelligence-assisted technology to answer calls, respond to inquiries, collect information, book appointments, and send follow-up communications. Calls or messages may be recorded, transcribed, summarized, or otherwise processed when permitted by applicable law.

If you provide a telephone number, you authorize us to contact you regarding your inquiry, account, appointment, or service. Message and data rates may apply. You may opt out of text messages by replying STOP. We do not sell telephone numbers or text-message consent information, and we do not share such consent with third parties or affiliates for their independent marketing purposes.

HOW WE SHARE INFORMATION

We may share information with service providers that help us operate our business, including website-hosting, communications, automation, scheduling, analytics, customer-management, cloud-storage, and payment-processing providers.

We may also disclose information:

• At the direction of a business customer for whom we provide services.
• To comply with applicable law, legal process, or governmental requests.
• To protect our rights, safety, property, customers, or others.
• In connection with a merger, acquisition, financing, sale, or transfer of all or part of our business.

We do not sell personal information for money.

DATA RETENTION

We retain information only for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

YOUR CHOICES AND RIGHTS

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, or deletion. You may also unsubscribe from promotional email communications by using the unsubscribe instructions provided in those messages.

To submit a privacy request, contact us through the Contact Us page on this website. We may need to verify your identity before completing a request.

THIRD-PARTY SERVICES AND LINKS

Our website and services may contain links to or integrate with third-party services. We are not responsible for the privacy practices of third parties. You should review their privacy policies before providing information.

CHILDREN’S PRIVACY

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after an update constitutes acknowledgment of the revised policy.

CONTACT US

If you have questions or requests concerning this Privacy Policy, please contact True Impact Digital through the Contact Us page on this website.

True Impact Digital
A business name of MedSurg Technology LLC
New York, United States