TERMS OF SERVICE

Effective Date: September 21, 2026

These Terms of Service (“Terms”) govern your use of the website and services offered by True Impact Digital, a business name used by MedSurg Technology LLC (“True Impact Digital,” “we,” “us,” or “our”). By purchasing, accessing, or using our services, you agree to these Terms.

  1. SERVICES

True Impact Digital provides AI-assisted business communication and automation services, which may include telephone answering, lead capture, appointment scheduling, customer follow-up, text messaging, call summaries, and related setup and support.

The specific features, telephone numbers, integrations, usage limits, and other details included in your subscription may be described on our website, checkout page, proposal, order form, or other written agreement.

  1. ELIGIBILITY AND AUTHORITY

You must be at least 18 years old and legally capable of entering into a binding agreement. If you purchase services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

  1. SEVEN-DAY FREE TRIAL

Eligible new customers receive a seven-day free trial. A valid payment method is required when the trial begins.

Your card will not be charged on the day you begin the trial. Unless you cancel before the trial ends, your paid subscription will begin automatically at the end of the seven-day trial, and your payment method will be charged the subscription price shown during checkout.

The free trial is limited to one trial per customer or business unless we approve otherwise in writing. We may end or restrict a trial if we reasonably determine that it is being misused.

  1. SUBSCRIPTION AND AUTOMATIC RENEWAL

The AI Front Desk – Monthly subscription is currently $247 per month, plus any applicable taxes.

After the free trial, your subscription automatically renews each month until canceled. By subscribing, you authorize Stripe or our other payment processor to charge your payment method at the beginning of each monthly billing period.

Prices may change upon advance notice. A price change will not affect a billing period that has already begun.

  1. CANCELLATION

You may cancel at any time through a Stripe customer portal if one is provided, or by submitting a cancellation request through the Contact Us page on our website.

To avoid the first subscription charge, cancellation must be received before the seven-day trial ends. To avoid a future renewal charge, cancellation must be received before the next scheduled billing date.

Cancellation stops future renewals. Unless required by law or agreed otherwise in writing, cancellation during a paid billing period takes effect at the end of that billing period.

  1. PAYMENTS AND REFUNDS

Payments are processed through Stripe or another third-party payment processor. You agree to provide current, complete, and accurate billing information.

Except where required by law or expressly stated in a written service agreement, subscription charges are nonrefundable after a billing period begins. We do not provide prorated refunds for unused portions of a monthly subscription.

If a payment fails, we may retry the charge, request updated payment information, suspend service, or terminate the subscription.

  1. SETUP AND CUSTOMER COOPERATION

You agree to provide accurate information and reasonable cooperation necessary to configure and operate the service. This may include business hours, service descriptions, appointment rules, frequently asked questions, escalation instructions, telephone-routing information, and access to authorized third-party platforms.

Delays or errors caused by incomplete, inaccurate, or outdated information supplied by you are your responsibility. You must review the configured service and promptly notify us of required corrections.

  1. CUSTOMER RESPONSIBILITIES

You are responsible for:

• Ensuring that your business and use of the service comply with applicable laws, regulations, professional rules, and industry requirements.
• Obtaining any permissions or consents required for call recording, transcription, automated communications, text messaging, or collection of personal information.
• Providing accurate and lawful scripts, instructions, claims, offers, and business information.
• Reviewing appointments, leads, messages, and other service outputs.
• Maintaining appropriate human oversight for important decisions.
• Protecting account credentials and restricting access to authorized users.
• Responding appropriately to emergencies, complaints, legal notices, and sensitive matters.

You may not use the service for unlawful, deceptive, fraudulent, abusive, harassing, discriminatory, or harmful purposes.

  1. AI-ASSISTED SERVICES AND LIMITATIONS

The service may use artificial intelligence and automated technology. AI-generated responses, summaries, classifications, and appointment actions may occasionally be incomplete, delayed, misunderstood, or inaccurate.

You understand that the service is intended to support business communications and does not replace appropriate human judgment. You are responsible for reviewing the service’s operation and promptly reporting errors.

We do not guarantee that every call will be answered, every message will be delivered, every appointment will be accurate, or every lead will become a customer.

The service must not be used as a substitute for emergency services, medical advice, legal advice, financial advice, or other licensed professional judgment.

  1. CALL RECORDING, TRANSCRIPTION, AND COMMUNICATIONS

Depending on your configuration, calls and messages may be recorded, transcribed, summarized, or otherwise processed.

You are responsible for determining whether notices or consent are required and for providing all legally required disclosures to callers, employees, customers, and other individuals.

You authorize us and our service providers to process communications as necessary to provide, secure, maintain, and improve the service.

  1. TEXT MESSAGING

If text messaging is enabled, you must use it only for lawful business purposes and in accordance with applicable consent and opt-out requirements.

Message and data rates may apply. Recipients may opt out of text messages by replying STOP. You may not use our service to send unsolicited marketing messages, purchased contact lists, or communications prohibited by law or carrier rules.

  1. CUSTOMER CONTENT AND DATA

You retain ownership of the business information, scripts, instructions, and other content you provide to us.

You grant us a limited right to use, process, transmit, store, and display that content as reasonably necessary to provide and support the service, prevent misuse, comply with law, and enforce these Terms.

You represent that you have the necessary rights and permissions to provide the content and data submitted through the service.

Our handling of personal information is also governed by our Privacy Policy.

  1. CONFIDENTIALITY

Each party may receive nonpublic information from the other. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the services.

Confidentiality obligations do not apply to information that is publicly available through no breach, independently developed, lawfully received from another source, or required to be disclosed by law.

  1. INTELLECTUAL PROPERTY

Our website, branding, software configurations, templates, workflows, documentation, and service materials are owned by or licensed to True Impact Digital and are protected by applicable intellectual-property laws.

Except for the limited right to use the service during an active subscription, no ownership rights are transferred to you.

You may not copy, resell, reverse engineer, sublicense, or commercially exploit our service or materials without written permission.

  1. THIRD-PARTY SERVICES

Our services may depend on third-party platforms, including telecommunications, artificial-intelligence, scheduling, cloud-hosting, automation, and payment-processing providers.

Third-party services may experience outages, delays, policy changes, or errors outside our control. Your use of those platforms may also be governed by their separate terms and privacy policies.

  1. SERVICE AVAILABILITY AND CHANGES

We will make reasonable efforts to provide reliable service, but we do not guarantee uninterrupted or error-free availability.

We may perform maintenance, modify features, replace service providers, or update configurations when reasonably necessary. We may temporarily suspend service to address security risks, unlawful activity, nonpayment, or misuse.

  1. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND RESULTS.

WE DO NOT GUARANTEE ANY PARTICULAR NUMBER OF LEADS, APPOINTMENTS, SALES, REVENUE, COST SAVINGS, OR OTHER BUSINESS OUTCOME.

  1. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUE IMPACT DIGITAL AND MEDSURG TECHNOLOGY LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, MISSED CALLS, MISSED APPOINTMENTS, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO US DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

  1. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless True Impact Digital, MedSurg Technology LLC, and their owners, contractors, and service providers from claims, damages, liabilities, costs, and reasonable legal fees arising from:

• Your unlawful or unauthorized use of the service.
• Content, scripts, instructions, or data you provide.
• Your failure to obtain required consent or provide required disclosures.
• Your violation of these Terms or the rights of another person.
• The products, services, claims, or business activities of your company.

  1. SUSPENSION AND TERMINATION

We may suspend or terminate access if you fail to pay, violate these Terms, create a security or legal risk, misuse the service, or use the service in a manner that could harm us, our providers, or others.

You remain responsible for charges incurred before termination. Provisions that should reasonably survive termination—including payment, intellectual property, confidentiality, disclaimers, limitations of liability, and indemnification—will remain effective.

  1. GOVERNING LAW

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any legal proceeding arising from these Terms or the services must be brought in a state or federal court with jurisdiction in New York, unless applicable law requires otherwise.

  1. CHANGES TO THESE TERMS

We may update these Terms periodically. Material changes will apply prospectively and will be posted with a revised effective date. If required by law, we will provide additional notice.

Continued use of the service after updated Terms take effect constitutes acceptance of those updated Terms.

  1. ENTIRE AGREEMENT

These Terms, our Privacy Policy, the applicable checkout page, and any signed proposal or service agreement form the agreement between you and us concerning the service.

If a signed written service agreement conflicts with these Terms, the signed agreement controls to the extent of that conflict.

  1. CONTACT US

Questions, cancellations, or notices regarding these Terms may be submitted through the Contact Us page on our website.

True Impact Digital
A business name of MedSurg Technology LLC
New York, United States